Refund & Cancellation Policy
Last updated: July 2026
This policy explains how billing, cancellations, and refunds work for Dilly-Dally Pro. By purchasing a Pro plan you agree to this policy together with our Terms and Privacy Policy.
1. What you're buying
Dilly-Dally Pro is a digital subscription that unlocks premium features, including Compatibility and Party modes with partners and friends and saved Dilemma Sets. It is a digital service delivered instantly once payment succeeds. There are no physical goods and nothing is shipped.
2. Plans & billing
- Monthly and Annual: recurring subscriptions that auto-renew at the end of each billing cycle until you cancel.
- Lifetime: a one-time payment for ongoing access. It does not auto-renew.
- Day Pass: a one-time payment granting full Pro access for 24 hours from activation. It does not auto-renew.
Payments are processed securely by our payment partners: Razorpay for customers in India (billed in INR), and Dodo Payments, our Merchant of Record, for international customers (billed in USD). For international purchases, Dodo Payments is the merchant of record and may appear as the seller on your statement and receipt. We never see or store your full card details. Applicable taxes may be added at checkout.
3. Auto-renewal
Monthly and Annual plans renew automatically so your access isn't interrupted. We charge your saved payment method at the start of each new cycle. You can turn off auto-renewal at any time, which stops future charges (see Cancellation).
4. Cancellation
- You can cancel a recurring plan at any time from your account settings or by emailing us. Cancellation stops all future renewals.
- When you cancel, you keep Pro access until the end of the period you have already paid for. You are not charged again after that.
- Cancelling part-way through a paid period does not by itself create a partial refund for the unused days, except where required by law (see Refunds).
- The Day Pass is time-boxed to 24 hours and cannot be cancelled once activated.
5. Refunds
Because Pro is a digital service delivered immediately, purchases are generally non-refundable. We do, however, offer refunds in these cases:
- Billing errors: duplicate charges, an amount that doesn't match your plan, or a charge after you cancelled: full refund.
- Access failure: if a technical fault on our side prevented you from using Pro and we can't resolve it: full or pro-rated refund.
- Monthly, Annual, or Lifetime: if you're unsatisfied, request a refund within 7 days of the charge and we'll refund it, provided the plan hasn't been substantially used or abused.
- Day Pass: non-refundable once activated, as it is consumed immediately. If you bought it but never activated it, contact us within 7 days for a full refund.
Refunds are not available for change of mind after the 7-day window, or where we detect fraud or abuse. Renewals you forgot to cancel before the cycle began are reviewed case by case.
6. How to request a refund
Email hello@dillydallydilemma.com from the address linked to your purchase, with your order or payment reference and a short description. We aim to respond within 2 business days.
7. How refunds are processed
Approved refunds are issued to your original payment method through the processor used for your purchase: Razorpay for payments made in India, or Dodo Payments for international purchases. Once approved, they typically reach your account within 5 to 10 business days, depending on your bank or card issuer. Refunds are made in the original currency of the purchase.
8. Changes to this policy
We may update this policy from time to time. The version in effect at the time of your purchase applies to that purchase.
9. Contact
hello@dillydallydilemma.com